Refunds and Money-Back Guarantee

Effective date: October 18, 2026

This policy explains when and how you can get your money back for GymNavi purchases. It is part of our Terms of Service. It does not limit any rights you have as a consumer under the law of your country.

The short version

Bought on our website? Every Subscription payment you make in the first 30 days is covered by our money-back guarantee. Just email contact@gymnavi.app.
In your first 14 days you can also press Withdraw from contract in Settings: your Subscription ends right away and all of its payments are refunded in full.
Bought in the iOS or Android app? Refunds are handled by Apple or Google under their rules.
Cancelling stops future renewals; you keep access until the end of the period you have paid for.

1. Which rules apply to your purchase

Website purchases (Stripe): you buy from us. Our money-back guarantee and the right of withdrawal described below apply, and we handle refunds.
App Store or Google Play purchases: Apple or Google sells and bills the purchase and decides on refunds, including withdrawal requests, under its own policies. See section 5.

2. 30-day money-back guarantee

We want you to try GymNavi without risk. If it isn't right for you, we'll give you your money back.

What it covers

The guarantee covers every Subscription payment made on our website (via Stripe) within 30 days of your first payment. If you are on a weekly plan, that means all of your weekly payments in that period. It does not cover AI packs or purchases made through the App Store or Google Play.

Conditions

The payments are for your first GymNavi Subscription bought on our website.
You ask for the refund within 30 days of your first payment.
One guarantee per person — it can't be used again with a new account or a different email address.

You don't have to give a reason, although we are grateful for any feedback.

How to request a refund

Send an email to contact@gymnavi.app from the email address of your GymNavi account (or include that address in your message), with the subject "Money-back guarantee". You can also simply reply to your welcome email. That's all.

What happens next

We confirm your request and refund all covered payments in full within 14 days of receiving it, using the same payment method you paid with. Your bank may need a few extra business days to show the refund.
When the refund is issued, your Subscription is cancelled and paid access ends. Your account stays active, and you can delete it at any time in Settings.
Referral rewards linked to the refunded payments may be cancelled.

If you are still within your first 14 days, you can instead press Withdraw from contract in Settings. The result is the same, and it happens immediately (see section 3).

Who gives the guarantee

The guarantee is given by , , to all customers who buy on our website, wherever they live. It is a voluntary promise on top of your statutory rights and does not exclude, limit or suspend them.

3. Right of withdrawal (14 days)

You can withdraw from a Subscription bought on our website within 14 days of the day it starts (the day of your first payment), without giving a reason. This is a statutory right for consumers in the European Union and the United Kingdom, and we give it to every customer who buys on our website, wherever they live.

Each new Subscription is a new contract: if you subscribe again after an earlier Subscription has ended, you have a new 14-day period. Automatic renewals of the same Subscription do not start a new period.

For App Store and Google Play purchases, withdrawal and refund requests go through the store (section 5).

Subscriptions

At checkout you tick the box "I want my plan to start immediately. I understand that my subscription renews automatically every week/month until I cancel." and press Subscribe and pay. This means you ask us to start providing the Service during the withdrawal period.

The law would allow us to charge you for the days you used before withdrawing (Art. 14(3) of Directive 2011/83/EU and, in Poland, Art. 35 of the Consumer Rights Act). We waive this charge: if you withdraw within 14 days, we refund all payments for that Subscription in full.

AI packs

An AI pack is digital content supplied immediately. Before buying, you tick a required box in which you agree that we supply it straight away and acknowledge that you therefore lose your right of withdrawal for the pack once it is supplied, as permitted by Art. 16(m) of Directive 2011/83/EU and, in Poland, Art. 38(1)(13) of the Consumer Rights Act. We confirm this in your purchase confirmation email.

To be fair to you, if you have not used any part of an AI pack, we will still refund it in full if you email us within 14 days of purchase.

How to withdraw

In Settings: press Withdraw from contract. The option is shown for 14 days after your web Subscription starts. Your Subscription ends immediately, we refund all of its payments in full, and we send you a confirmation email straight away.
By email: send a clear statement to contact@gymnavi.app, for example using the model form below (using the form is optional). It is enough to send your statement before the 14-day period ends. We will confirm receipt by email without delay.

Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

To: , , contact@gymnavi.app
I hereby give notice that I withdraw from my contract for the provision of the following service / supply of the following digital content: GymNavi (plan or AI pack: ...)
Concluded on: ...
Name of consumer: ...
Email address of the GymNavi account: ...
Address of consumer: ...
Signature of consumer (only if this form is sent on paper): ...
Date: ...

Refunds after withdrawal

When you use Withdraw from contract in Settings, we issue the refund immediately. When you withdraw by email, we refund within 14 days of receiving your statement. We use the same payment method you paid with, unless you expressly agree to another method, and refunds are free of charge. Your bank may need a few business days to show the refund. Paid access ends when you withdraw.

4. Cancelling is not the same as a refund

You can cancel your Subscription at any time (see section 9 of our Terms of Service). Cancelling stops future renewals, and you keep access until the end of the period you have already paid for. Apart from the guarantee, the right of withdrawal and the situations below, we don't refund the unused part of a billing period.

We will refund the unused part of a prepaid period if:

we close your Account or stop offering the Service without your fault;
we make a change that significantly and negatively affects the Service and you end your Subscription because of it within 30 days;
the Service does not conform to the contract and you are entitled to a price reduction or to end the contract (see section 6).

5. Purchases through the App Store or Google Play

When you buy in the app, Apple or Google processes the payment, and we cannot issue refunds or change charges for these purchases. To request a refund or withdraw:

Apple: go to reportaproblem.apple.com and sign in with your Apple ID.
Google Play: follow Google's refund process described at support.google.com/googleplay.

To cancel, manage the subscription in your Apple subscriptions or Google Play subscriptions. Deleting your GymNavi account does not cancel a store subscription.

Our responsibility for the quality of the Service (section 6) also applies to app purchases. If something doesn't work, contact us at contact@gymnavi.app.

6. If the Service doesn't work as it should

If you are a consumer, you have statutory rights when the Service does not conform to the contract, for example if a paid feature does not work. You can ask us to fix it. If we can't or don't fix it within a reasonable time, or the problem is serious, you may be entitled to a price reduction or to end the contract and get a refund for the affected period.

Send your complaint to contact@gymnavi.app with your account email, a description of the problem and what you would like us to do. We reply within 14 days. More details are in section 17 of our Terms of Service.

7. Credits, promotions and referral rewards

Account credit, free months and other promotional rewards have no cash value and can't be refunded or exchanged for money. If you pay a discounted or introductory price, any refund is based on the amount you actually paid.

Questions or refund requests: contact@gymnavi.app — ,